Frequently Asked Questions
Everything you need to know about your Primal Queen experience.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. Simply visit our Returns Portal to generate your prepaid shipping label.
What materials are used in Primal Queen apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium silk blends to ensure both comfort and durability.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.