Returns & Exchanges

At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. We are dedicated to ensuring your fashion experience is as seamless and bold as your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all labels are intact, and include the provided packing slip for faster processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality team inspects the return, your refund or exchange will be processed to your original payment method within 5-10 business days.